Any gift cards and certificates purchased at Spa Castle Carroltton or on this website are only accepted at Carroltton.

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FAQ's

Do I need to buy an entrance ticket prior to my visit?

No. All entrance fees and services can be paid for while on premises. These gift certificates are perfect for gifts for your friends and family.

 

I tried to process an order several times but because of an Address Mismatch or a general error, they didn’t go through. Now on my bank statement, I see numerous pending charges. Did all these attempted orders go through?

No. What you see is a “hold” on the attempted transaction amounts which will be released by your issuing bank within 2 to 4 business days. You have only been charged if you receive an email confirmation.

Why does this happen?

Once a transaction is attempted and the issuing bank verifies that your account is in good standing, a hold is put on the attempted amount. The bank then waits for the merchant, in this case Spa Castle, to authorize the transaction. If the information input meets our security metrics, we signal the bank to capture the funds.  However, due to security metrics instated, AVS or CVV mismatch will not allow an order to process, despite your account being in good standing. In the case of Address input mismatch or CVV mismatch, the merchant will not authorize the transaction. This hold will remain on the transaction for about 2-3 business days, depending on the issuing bank. These pending funds are not captured by the merchant.

 

FACILITY QUESTIONS

How much is it to enter?

Entrance fee is $35. We are opened from 6am to midnight, 365 days a year.

 

Why do you charge an entrance fee? What is included in this fee?

Spa Castle is not like the typical “spa.” The entrance fee includes the use of all of our facilities, including our sauna rooms, steam rooms, locker rooms, toiletries, towels, indoor and outdoor pools and resting areas. The entrance allows you unlimited use for the day.

 

Do I need a reservation to just enter and use the facilities?

No. There are no reservations required to enter.

  

Who can I talk to about employment?

Please forward resumes to jobs@spacastleusa.com or fax them to 972-242-8889.

 

What type of food do you have?

We have Korean, American, Italian, Chinese and Japanese, as well as an array of different snacks and finger foods.

 

Can I wear my own shoes/slippers inside?

No. Spa Castle is a bare-foot facility. We have slippers available for purchase on premises.

 

What should I bring?

You can bring your own bathing suit and towel, both of which are available for rental. 

 

What forms of payment do you take?

Cash, Visa, Master Card and Discover.  We do not take American Express.

 

I have a question about a charge from Spa Castle. What should I do?

Once the transaction amounts move from “pending” to “captured,” or “requested” to “posted,” fax over a copy of the bank statement, last four digits of the credit card used, and a contact number to 972-446-6800. Spa Castle cannot do anything about a charge that is in a “pending” state.

Why do you allow children at a spa?

Spa Castle is a family oriented facility that welcomes all age groups. This is not your typical spa, but is a new form of recreational relaxation. We encourage a good time for all ages.

 

Are the outdoor pools open all year round?

Yes. All of sections of our facility are opened all year round and are heated according to the temperature.

 

 For more information, please visit our website, www.spacastleusa.com/tx.html or call us at 972-446-6800